confirmed with T-Mobile that she never activated an account with us and stayed with Metro by T-Mobile. T-Mobile regrets any misunderstanding this may have caused. As such, she is not responsible for any charges with the account. However, the account previously associated with Ms.’s current mobile number does not belong to her. visited a T-Mobile store to port her phone number from Metro by T-Mobile and when the representative entered her phone number in the system, an account came up in another account holder’s name. on August 31, 2020, T-Mobile confirmed she was not being charged a fee in the amount of $151.71.

(“T-Mobile”) is in receipt of your correspondence dated Augregarding the above-referenced file number. ***To Whom It May Concern: T-Mobile USA, Inc. September 2, 2020FILED ELECTRONICALLYBureau Service of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. I have a security code on my account so no one can access it but me, and yet Someone is still screwing with my accountīottom line METRO BY T MOBILE has lost a long time customer. I added the insurance back on the 12th of February, and this will have been the second time I've discovered that the Insurance has been taken off! What's more they're blaming me the customer when I had Just paid my bill in person and also added the insurance back on.

So I go to my insurers website and guess what NO COVERAGE. The other day I dropped and lost my cell phone. Now im having issues like 'we never received your payment', To oh you took the insurance coverage off your plan! When in fact the last time I made a payment in store and added the insurance back on. Keep in mind I have payed my bill the same way all along. However for the past three or four months their has been some sort of issue with them getting my payment. Up until very recently I have had no issues with them for the most part.

I have been a Metro PCS customer since way before they merged with T-Mobile.

Mymetro app not working